Return & Refund Policy
What is this return and refund policy?
Any return of Products by Users shall be governed by and subject to the terms and conditions set out under this Return and Refund Policy.
The terms contained in this Return and Refund Policy shall be accepted without modification and you agree to be bound by the terms contained herein by initiating a request for the purchase of Product(s) on the Platforms.
Terms of return and refund
If the User is dissatisfied with the purchased Product received from VG, or in the event where there are defects and deficiencies in the Product (attributable to, and accepted by VG after due verification at its sole discretion), a User may initiate a request for returning the Product on the Platforms.
The User shall initiate such requests for a return not later than 15 days from the date on which he/she received the delivery of the Product.
While raising a request for return on the Platforms, the User shall have the option to seek a refund of the money paid by him/her towards the purchase of the Product.
The User will be required to produce a copy of the original invoice at the time of placing a request for return or exchange of Products. The User shall ensure that the Product(s) being returned comply with the conditions set out under this Return and Refund Policy and are, among other conditions, unused, unwashed, with price tags intact, all packaging material undamaged and unused. Such returned Product(s) should not carry stains, sweat, detergent, or body odor.
VG reserves the right to alter and enforce this Return and Refund Policy at any time without having to serve a prior notice on the User.A User is permitted to fully or partially cancel orders prior to their dispatch from www.vgdigi.com. Upon successfully placing an order on the Platforms and after VG has successfully handed over the Product(s) to its Logistic Partner (as defined in the Delivery Policy), the User will receive a unique tracking identity number, which will enable the User in tracking the status of delivery of the purchased Products.
Prior to the dispatch of the purchased Products, should the User decide to cancel the purchase, the User can do so by referencing the unique tracking identity number received by the User and requesting VG to process a cancellation by sending an email to email@example.com In all events ofcancellation, prior to the dispatch of the purchased Products, VG shall initiate refunds within 2 (two) business days from the date on which it received the request from the User. The refund will reflect in the User’s bank account and/or the User’s store credit within such reasonable time (subject to the policies of the User’s bank in case of bank account/credit card refunds) from the date on which VG initiates the refund.
Return of or refund for purchased Products shall not be entertained by Mothercare if:
The Product has been used for reasons apart from checking fit and comfort. If VG is satisfied that the Product has been used for reasons apart from checking fit and comfort, VG shall reserve the right to reject the return of the Product. The price tags, brand tags, box, original packaging material, and accompanying accessories have been damaged or discarded by the User. The serial number/IMEI number/bar code of the Product, as applicable, does not match VG’s records.
The accessories delivered with the Product (such as remote, nut bolt, user manuals, etc) are not returned along with the Product, in an undamaged condition. There are any dents, scratches, tears, or any other damage to the Products or any part . In the case of electronics, if the Products sought to be returned are not sealed in the poly jiffy bag provided by VG. VG is satisfied that the Product has been rendered defective or unusable. VG shall not accept return or refund requests raised for any such Products that may be specified by VG from time to time. Mothercare shall initiate a process of refund of the money paid by the User towards the purchase of a Product if upon conducting quality checks, it is satisfied that the Product being returned entitles the User to a refund. It is further clarified that VG shall not be required to make any refund in respect of any Product that it deems ineligible for a refund based on such quality checks.
It is expressly clarified that the refund entitled to by a User shall not include money paid towards shipping charges or any other such charges applicable from time to time, except in case of a Product having a defect at the time of delivery (for reasons attributable to, and accepted by VG after due verification at its sole discretion). VG shall make all reasonable attempts to keep the User apprised of the status of the refund through updates shared on the User’s registered mobile number and email address. VG disclaims all liabilities that may arise on account of its failure to keep the User apprised of the status of the refund. Return of purchased Products is facilitated through VG’s reverse-logistics partners. Upon a User making a request for return of Product on the Platforms and the same being duly acknowledged by VG, VG’s reverse-logistics partners shall get in touch with the User in order to collect the purchased Products from the User and deliver it to VG